Privacy Policy
Version 1.0 · In effect from October 24, 2026
This policy explains what personal information ACE Indoor Golf collects when you use this website or book a bay, why we collect it, who we share it with, and the choices you have. We handle personal information in accordance with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Who we are
Ace Indoor Golf Inc. operates unstaffed indoor golf simulator facilities in Ontario, Canada. In this policy, "we", "us" and "our" mean Ace Indoor Golf Inc.
We are responsible for the personal information under our control, including information handled on our behalf by the service providers listed below.
What we collect
We collect only what we need to let you book a bay, get through the door, and get help when something goes wrong.
- Booking details — your name, email address, phone number, the location, bay, date and time you booked, and your booking history. This is collected by our booking partner, not directly by this website.
- Payment information — card payments are processed by our booking partners and their payment processors. We do not receive or store your full card number.
- Facility access — a Smart Door Key is sent to the email address on your booking and activates shortly before your session. Entry events may be recorded by the access system for security and support.
- Video recordings — our facilities are monitored by security cameras (CCTV), which record images of people on site.
- Messages you send us — your name, contact details and anything you include when you email us or fill in a form on this site. Form messages are stored in our enquiry inbox and forwarded to our team by email so we can reply.
- Technical information — your device type, browser, approximate region and the pages you viewed, collected through the analytics tools listed below when they are in use.
How we use it
We use personal information to:
- Take and confirm your booking, and send you the Smart Door Key that opens the door.
- Contact you about a booking — a change, a problem, a refund, or a facility issue.
- Operate and secure our facilities, which run without staff on site.
- Keep people and property safe, and look into incidents, damage, misuse of the facilities or disputes, using camera recordings where needed.
- Answer enquiries about events, group bookings and gift cards.
- Understand how the website is used so we can improve it.
- Meet our legal and accounting obligations.
Consent
We collect, use and disclose personal information with your consent, except where the law allows or requires otherwise. Making a booking, sending us a message, or using our facilities is taken as consent to the uses described in this policy.
You can withdraw consent at any time, subject to legal and contractual restrictions and reasonable notice. If you withdraw consent we may no longer be able to provide a booking or facility access.
Booking is handled by our partners
Bookings are not taken on this website. When you choose a location, you are sent to that location's booking page on Alba (AlbaPlay), and your booking, payment, value card, gift card and account are handled there under Alba's own terms and privacy policy.
Bookings made at our Pembroke and Trenton locations before November 2, 2026 were taken through Skedda, and gift cards for those two locations were sold through Gift Up before that date. Those records remain with those providers. The list below shows every service involved and what it is used for.
- PembrokeBooking handled by Alba
- TrentonBooking handled by Alba
- OshawaBooking handled by Alba
- BellevilleBooking handled by Alba
Service providers we use
These providers process personal information on our behalf or receive information when you use certain parts of the site. Some of them are located outside Canada, mainly in the United States, which means information may be stored in or accessed from another country and may be subject to the laws of that country.
| Service | What it is used for | Where |
|---|---|---|
| Skedda (AllBooked) | Bookings made at the Pembroke and Trenton locations before November 2, 2026 — those records stay with Skedda. New bookings at every location go through Alba | Outside Canada |
| Alba (AlbaPlay) | Booking, payment, value cards and gift cards for all four locations (Pembroke and Trenton from November 2, 2026) | Outside Canada |
| Avigilon Alta | The door access system at every location — it delivers your Smart Door Key and records entry events | Outside Canada |
| Supabase | Storing the messages you send through the contact and events forms | Canada |
| Resend | Sending our team an email notification with the details of a contact or events form you submit | Outside Canada |
| Google Maps | The map embedded on each location page | Outside Canada |
| YouTube | The simulator video embedded on the Oshawa and Belleville location pages | Outside Canada |
| Vimeo | The simulator video embedded on the Pembroke and Trenton location pages (loaded with Do Not Track) | Outside Canada |
| Cloudflare | Hosting, content delivery and the connection to our database | Global network, including Canada |
| Cloudflare Turnstile | Checking that the contact and events forms are submitted by a person, not a bot | Global network, including Canada |
| Google Analytics and Google Tag Manager | Understanding how the website is used, and managing the measurement tags on it | Outside Canada |
| Gift Up | Gift cards sold for Pembroke and Trenton before November 2, 2026 — the purchase records stay with Gift Up. This website no longer loads the Gift Up checkout | Outside Canada |
| Google Forms | Booking requests for Pembroke and Trenton gift cards bought through Gift Up before November 2, 2026 | Outside Canada |
How long we keep it
We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires us to.
Booking and payment records are kept by our booking partners for as long as their own retention rules require. Messages you send through our forms are kept while your enquiry is open and for a reasonable period afterwards; once we archive a message it is permanently deleted after 30 days.
Security camera recordings are kept for a limited period and then automatically overwritten, unless we need a recording to look into an incident or a legal claim, or the law requires us to keep it. Only authorised people can view recordings, and we share them only as described in this policy — for example, with police in response to a lawful request.
Keeping it secure
We use reasonable physical, organisational and technical safeguards appropriate to the sensitivity of the information, and we choose service providers that offer a comparable level of protection.
No method of transmission or storage is completely secure. If a breach occurs that creates a real risk of significant harm, we will notify affected individuals and the Privacy Commissioner as required by law.
Your choices and your rights
You can ask us to:
- Confirm whether we hold personal information about you, and give you access to it.
- Correct information that is inaccurate or incomplete.
- Explain how your information has been used and who it has been shared with.
- Stop sending you non-essential email.
Children
Our facilities and services are intended for adults. A parent or legal guardian must make the booking and accept our terms on behalf of anyone under the age of majority. We do not knowingly collect personal information directly from children.
Changes to this policy
We may update this policy from time to time. The version number and effective date at the top of this page will change when we do, and the current version always applies.
How to reach us
For any question about this policy, or to make an access or correction request, contact our privacy contact:
Ace Indoor Golf Inc. — Privacy contact
- support@aceindoorgolf.ca
- (437) 566-0505 — support 9:00 AM – 9:00 PM daily
- Mail can be sent to any of our locations:
- Pembroke — 1200 Pembroke St West, Unit 193, Pembroke, ON K8A 7T1
- Trenton — 266 Dundas St East, Unit 100D, Quinte West (Trenton), ON K8V 5Z9
- Oshawa — 850 King St W, Unit 11, Oshawa, ON L1J 2L5
- Belleville — 610 Dundas St E, Unit 5, Belleville, ON K8N 1G7
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
See also our waiver, terms and conditions.