How the door knows it is you
The door only opens for someone holding a valid Smart Door Key for that time slot. The key arrives in your booking email and starts working 15 minutes before your session, so the building is not open to the public overnight — only to the people booked in.
Each location has its own entrance, lighting, washroom and vending machine, so you have what you need without anyone there.
Sort things out before support closes
Our support line is staffed 9:00 AM – 9:00 PM daily. The bays never close, but people answering the phone do. If you have a late booking, do the checks below while support is still open:
- Open the booking email and make sure the Smart Door Key is there. Look in spam or junk if it is not.
- Charge your phone. The key is in your email, so a flat battery at the door is a real problem at 3 a.m.
- Forward the email to anyone arriving on their own, so nobody waits outside.
- Pack clubs and clean indoor shoes. There are no rentals.
Outside support hours, email support@aceindoorgolf.ca is the fastest way to reach us.
Finding the door in the dark
Every location page has a map and a directions link. Look at it in daylight before your first night visit.
Trenton: Entrance is at the rear of the mall building — please drive around and come in from the back. See the route
Keep it easy for the next group
No alcohol, No smoking or vaping, No loud music. Late at night that matters more — the next booking may be arriving as you leave. The person who booked stays responsible for the bay and everyone in it.
Full terms are on the policies page.